Privacy policy and legal notice

This agreement governs the General Purchasing Conditions of the different products and services offered on this webpage by Fundació Privada Elisava Escola Universitària holder of NIF nº G63210215 and registered address at La Rambla, 30-32 de (08002) Barcelona (Barcelona), hereinafter “ELISAVA”.


Upon completing the registration process and purchase of any of our products, expressly accepts and submits to the specific clauses below and to the conditions on accessing and using our portal and its privacy policy.


The CLIENT acknowledges sufficient legal capacity to be contractually bound.


This contract is permanently available in the legal notices on our webpage and can be downloaded in PDF format at the time of contracting.




In consideration for the product acquired, the CLIENT expressly accepts to pay to ELISAVA the amounts specified at the time of purchase on the price list shown on the website for the chosen products.


The products offered on this website are subject to Value Added Tax (VAT) that is INCLUDED in the prices listed for each product.


Shipping costs are NOT included in the price of the products.


Once the products have been selected and following confirmation of the order and prior to making payment, the final purchase price will appear on the screen, which includes the VAT (Value Added Tax), handling, packaging and shipping expenses, if any, which will be shown on the purchase order at the time of purchase and on the bill.


It does not include any time not specified in the description as included.




Orders may only be placed on this webpage by individuals aged over 14 and companies.


The webpage sets out all our products individually. The procedure for making and handling the purchase is shown on the webpage and the following steps must be applied:


a. Choose the desired product.
b. When selecting a product it can be added to the Shopping Cart and the client can continue to shop or process the order.
c. To process the order you must fill in a form with your personal data to formalize the purchase procedure. The order showing the articles selected one by one will then be checked and the total price calculated.
d. Next, the order will be verified, where the selected items will be detailed one by one and the total price will be calculated.
e. It will also be necessary to indicate an address for billing purposes of the purchase made and specify whether the order is picked up at the store or if it is delivered to your home. It will be possible to indicate a single address for billing and delivery.
f. Once the process has been processed, it will be necessary to previously check a box to verify that the terms and conditions of sale have been read and accepted.
g. The Web Site will provide you with the mechanisms for the payment to be made.
h. Once the payment details have been entered, you must confirm the order by clicking on the "Purchase" button.
i. Once the "Purchase" button is pressed, the order will be processed.


The CUSTOMER is informed that the photographs of the products published as a sample on the website may differ, not substantially, from the delivered product, since the colors or shapes may be perceived differently by each consumer in attention to multiple variables, such as the devices with which the products are viewed or environmental conditions such as light. However, these or other variables will never alter the characteristics of the products that will be those described on the website and, in any case, the CUSTOMER may choose to withdraw from the purchase.




The purchase of the products offered by ELISAVA is available for distribution throughout the European Union, as well as in certain third countries. In
the case of belonging to a third country outside the scope of availability and/or delivery, this will be indicated, making it impossible to continue with the purchase process.


Orders will be processed once payment has been correctly received.


The products offered by ELISAVA will always be subject to availability, which will be specifically indicated on the Website for each product, so that if any item offered is not available, the customer will be duly informed of its unavailability for purchase. Under normal conditions, all the products that appear on the Web Site are available for delivery within the indicated deadlines.


In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, the CUSTOMER will be duly informed and will be offered an alternative product of similar characteristics of equal price and quality to the one purchased. If, even so, the CUSTOMER is not interested in accepting the proposed alternative, ELISAVA shall proceed to refund the amount already paid and shall inform the CUSTOMER of the procedures and deadlines for reimbursement.


As a general rule, the maximum delivery time will be between 2 and 5 days. This period will be indicated in the Web Site and will start from the moment you confirm your payment. Delivery times are approximate and in some cases binding for ELISAVA.


Deliveries will be made on working days (Monday to Friday). It is recommended that the CUSTOMER communicates their time preferences for delivery when filling in the order data in the Comments section.


If you have opted for home delivery of the purchased product, it will be made by the carrier together with a delivery note at the address indicated in the order form that the customer must sign as a document of receipt. Likewise, the CUSTOMER will be duly informed in the event of an incident occurring or the delivery being delayed for any reason. 


If delivery is not possible at the indicated address due to the absence of the addressee, the addressee will be informed of how to proceed to process the delivery and of the new conditions of the delivery. The carrier will try to carry out a new delivery and, if it is not possible again, the CLIENT will have to proceed to the withdrawal of the package to the corresponding establishment of the transport company.


In the case that the impossibility of the delivery is caused by an erroneous address, the cost of the reissue of the order will be at the expense of the CUSTOMER.


In order that you are informed at all times of the management of your purchase, you will receive by e-mail a notification of the confirmation of your order and payment automatically and, if the payment has been made by bank transfer, the confirmation will be made when the invoice is issued.


The CUSTOMER can also check the status of his order by sending an email to the address




The following forms of payment are accepted:


- Credit Card: The transaction is made by connecting directly with the bank BANCO SANTANDER through its payment gateway.


Once the payment has been made, you will receive a confirmation e-mail.


ELISAVA has no knowledge of your credit card details and will only keep the CLIENT's bank details for the purpose of making the direct debit of the payment. All our payment systems are totally secure.


Payments are made prior to delivery of the product or provision of the service, so ELISAVA will not provide the requested product until it has received payment for it. ELISAVA reserves the right to cancel temporarily or permanently the services provided, in the event of any incident regarding the collection of the same.




When you make the corresponding payment, you will receive the Invoice of your purchase in PDF format in the e-mail if you have expressly indicated it at the time of processing the order.


If you wish to obtain an invoice in the name of your company, you must contact customer service ( in order to provide the necessary fiscal data.


The CUSTOMER is responsible for confirming receipt of the notifications and for informing us of any modification to his or her data, and ELISAVA shall be exonerated from any liability arising from this circumstance.




All our products are subject to quality controls and are guaranteed against production defects for a period of 3 years from the date of purchase. The guarantee covers any manufacturing, design or material defect, although it will be necessary for the non-conformity to be made known within 15 days of becoming aware of it. The warranty only covers defective products. It does not cover knocks, improper use, or others that are not attributable to a defect of the supplier or a defect in the product. During the warranty period, the CUSTOMER may return the product and we will repair or replace it. The transport costs generated by returns under warranty will NOT be paid by the CUSTOMER.


The warranty document is the purchase invoice.




Product returns or exchanges will only be accepted in the event of manufacturing defects, transport damage or delivery errors. In any case, no more than 15 days must have elapsed since receipt of the product and the packaging and accessories must be included. It shall be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not an inadequate or negligent use, handling or storage. They shall always be accompanied by the corresponding delivery note or invoice.


Both in the case of return due to a manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement by another alternative at no additional cost and without the right, on the part of the CUSTOMER, to any type of compensation. ELISAVA shall be responsible for the costs incurred in sending the repaired or corrected order.


In any case, the return shall always be subject to prior examination by ELISAVA of the condition of the product being returned and verification that the requirements of these conditions of sale have been met. Once the return has been received and if applicable, we will refund the amount charged within a maximum period of 30 days and on the same terms used to make the payment.


ELISAVA reserves the right to refuse returns communicated or sent after the deadline or products that are not in the same condition in which they were received.


Returns will be managed by sending an email to with a description of the reasons and causes for the return. It will also be necessary to indicate the name and surname and the reference number of the order. Once we receive the request, we will process it in a timely manner.




IMPORTANT: According to Article 103 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts
relating to:


- The supply of goods made according to the specifications of the consumer and user or clearly personalized.


For other cases, you have the right to withdraw from this contract within 14 calendar days without giving any reason.


The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.


To exercise the right of withdrawal, you must notify us at Fundació Privada Elisava Escola Universitària
La Rambla, 30-32, 08002 Barcelona, e-mail:, of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not compulsory.


Model withdrawal form:

To the attention of

Fundació Privada Elisava Escola Universitària
La Rambla, 30–32
(08002) Barcelona (Barcelona).

I hereby inform you that I withdraw from my contract of sale of the following product:
Received/Ordered on:
Consumer's name:
Signature of consumer:


To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the withdrawal period.


Consequences of withdrawal:


In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any costs as a result of the reimbursement.




This contract is perfected by payment of the product and shipping to the CLIENT with a confirmation email containing a description of the purchase.


ELISAVA reserves the right to modify in any manner any of the characteristics and conditions of its services with a view to enhancing same and benefitting the CLIENT.




ELISAVA undertakes to provide the CUSTOMER with the products and services that have been contracted by applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having for this purpose adequate technical and computer equipment, and to manage the logistics operations, shipping and delivery of the purchase made through the carrier.


The CLIENT undertakes to use the services made available to him in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as the payment of the selected product in the time and manner set out in these conditions of sale and its receipt at the place indicated for delivery.


ELISAVA does not guarantee that the availability of the service covered by this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Therefore, the CUSTOMER agrees to bear these circumstances within reasonable limits, and therefore expressly waives any contractual or extra contractual liability to ELISAVA for possible failures, errors and use of the contracted service.




All and any notices between the parties shall be preferably via email. The CLIENT is responsible for confirming reception of any notices and informing ELISAVA of any modification to their details, and the latter shall not bear any liability arising from this circumstance. In the event of a modification, the CLIENT must inform ELISAVA by email or by calling the telephone numbers appearing on our webpage.


Pursuant to article 21 of Law 34/2002 on Information Society and Ecommerce Services we inform you that are commercial communications and information relating to our website and the products offered there will be carried out by email to the address provided, which will be revocable. You have in any event the option of rejecting our commercial communications by sending an email to with the subject line UNSUBSCRIBE.




The CLIENT acknowledges having read and accepted the legal conditions of use and privacy policy of the webpage.


The CLIENT acknowledges they have understood all the information regarding the products and services including, if applicable, those of delivery as presented on our webpage together with all the conditions and stipulations contained herein and attests that they are sufficient to exclude any error in consenting hereto and therefore expressly accepts same in full.


The CLIENT is fully aware that the acceptance and execution of this contract shall take place by providing their data and by pressing the “Purchase” button on our webpage and perfected by payment of the service.


We also provide our clients with the following link to access the European Commission's official online dispute resolution platform:




This contract is mercantile in nature and shall be governed and construed pursuant to Spanish law.


Should any type of discrepancy or dispute arise between the parties as to the construction, content or execution hereof which is not resolved by mutual agreement, the Parties shall submit to the courts or tribunals that are competent in each case.




The contracting process requires you to fill in personal data forms in order to process and manage orders and, if authorized, to send you commercial information about our products and services. The provision of such personal data requires prior approval of our Privacy Policy.


NB: These General Purchasing Conditions were modified on 01/07/2024. We may modify them at any time and alter the prices and products offered. Please check the date of issue every time you connect to our Webpage to ensure no modifications have been made that may affect you.








With the goal of complying with the existing law and ensuring security and confidence in all its users, we inform you, that in accordance with Law 34/2002 on Information Company and Electronic Commerce Services, that this website is the property of the Fundació Privada Elisava Escola Universitària (hereinafter Elisava) with NIF no. G-632102105 and located in La Rambla, 30-32, 08002, Barcelona and registered as Faculty of Design and Engineering Elisava of the University of Vic – Central University of Catalonia (Resolution EMC/3353/2020, of December 16 of the Diari Oficial de la Generalitat de Catalunya (DOGC) no. 8303, of December 24, 2020), in the Registry of Universities, Centers and Titles (RUCT) of the Ministry of Innovation, Science and Universities with the code 08073272.


For any query or proposal, contact us by e-mail at or call at + 34 93 317 47 15.


This website is governed by regulations exclusively applicable in Spain, and is subject to these regardless of whether those using this website are from Spain or abroad. USER access to our website is free and is conditional on first reading and fully and expressly accepting, without reservations, these GENERAL CONDITIONS OF USE valid at the time of access, which we would ask you to read carefully. When using our website, its contents and services, the USER expressly accepts and is subject to its general conditions of use. If the user does not agree with these conditions of use, he or she must refrain from using this website or carrying out operations with it. The provision of personal data requires a minimum age of 14, or, as appropriate, having sufficient legal capacity to make contracts. At any time, we may, unilaterally and without advance notice, alter the presentation and configuration of our website, expand or reduce services and even remove it from the Internet, along with the services and contents provided.


A. Intellectual Property

All content, texts, images and source codes are property of Elisava or of third parts, from whom rights of use have been acquired, and they are protected by Intellectual and Industrial Property rights.


The user only has the right to use them privately, on a not-for-profit basis, and requires the express authorisation in order to alter, reproduce, use or distribute them or any rights belonging to their holder.


Elisava is a registered trademark and the reproduction, imitation, use or insertion of these trademarks is prohibited without due authorisation from us. The establishment of links to our website does not confer any rights over it. In addition, simply establishing a link to our website gives no rights to claim the status of collaborator or partner. The partial or total imitation of our website is absolutely prohibited.


B. Access Conditions

Access to our website is free and does not require prior subscription or registration. However, specific services such as access to the Virtual Campus are of restricted access only available to specific users and require a prior registration and identification process through passwords. These services will be duly identified on the Website.


Sending personal data involves the USER’s express acceptance of our privacy policy.


Users must access our website in good faith and in accordance with the rules of public order and these General Conditions of Use. Access to our website takes place under the exclusive responsibility of the user, who will, under all circumstances, be liable for damages and losses caused to third parties or to ourselves. Users are expressly prohibited from using or obtaining the services, products and content offered on this website by procedures other than those stipulated in these usage conditions and, as appropriate, in the specific conditions regulating the acquisition of certain products. Bearing in mind the impossibility of controlling the information, content and services contained on other websites that may be accessed via the links provided on our website, we inform you that Elisava, accepts no liability for damages and losses of any kind that may derive from the use of these websites beyond the control of our company by users. Elisava reserves the right to unilaterally remove any USER who the organisation understands has breached the conditions governing the use of our website without prior notice. In such cases, the USER shall have no right to make any claim. Elisava reserves the right to take the appropriate legal action against those breaching these general conditions of use. The USER accepts that failure to take such action does not constitute a formal waiver of it, and it remains a possibility until the deadline for legal action concerning such offences has passed.


C. Privacy Policy

Confidentiality and security are basic values for Elisava and for that reason we are committed to guaranteeing the user’s privacy at all times and to not collecting unnecessary information on them. Please find below all the information you might need about our Privacy Policy on the personal data we gather with an explanation of:

- Who is the processing custodian of your data.

- Why we gather the data we ask for.

- Our reasons for processing it.

- How long we’ll be retaining it.

- Who we will transfer your data to.

- What your rights are.



Fundació Privada Elisava Escola Universitària (Elisava University School Private Foundation) – Elisava (G63210215)
La Rambla, 30-32
08002 Barcelona


D. Sending e-mails

Purpose: Answer the user’s information requests, reply to inquiries, and respond to questions or concerns.


Legitimisation: The user’s consent when they ask us for information by email.


Retention: Once the request has been answered by email if no new data processing has occurred.


E. Liabilities

By making this website available to users we want to offer them a quality service, using maximum diligence in providing the services and in the technological means used. However, we will not be liable for the presence of viruses and other elements that may damage the user’s computer system in any way.


The USER accepts that Elisava is not responsible for cases of force majeure, including technological malfunctions either within the organisation or outside deriving from the current state of the technology.


USERS are prohibited from any kind of action on our website leading to an operational overload of our computer systems, as well as introducing viruses or installing robots or software that alters the normal operation of our website or, ultimately, anything that could cause damage to our computer systems.


Users accept full liability deriving from use of our website and are solely responsible for all direct or indirect effects that may derive from the website, including but not limited to, all adverse economic, technical and/or judicial results as well as our website failing to meet the expectations generated. Users must hold Elisava free of any liability for claims directly or indirectly deriving from such occurrences. Elisava is free from all liability for any claim with respect to the intellectual property rights concerning the articles or images published on its website, as well as for not ensuring the accuracy, truthfulness or up-to-date nature of the content of this website, whether such content is its own, from third parties or in links to other websites. It is also absolutely free of any liability deriving from the use of such content. Elisava is free of all liability deriving from any claim, including the payment of lawyers’ fees, for claims and actions by third parties for breach by USERS of our conditions of use, access and privacy policy, or any other claim for breach of current legislation. USERS recognise that they have understood all information with respect to the conditions of use of our website and recognise they are sufficient in order to exclude errors. They therefore fully and expressly accept them. USERS are fully aware that simply browsing this website and using its services involves acceptance of these conditions of use. Everything concerning our website is governed exclusively by Spanish law. If there is any kind of discrepancy or difference between the parties in relation to the interpretation and content of this website, all parties submit to the competent Courts and Tribunal in each case, expressly waiving any other site.


G. Validity of the general website access conditions

These General Conditions of Use were amended on 24/05/2018. We can amend them at any time: please check the date of issue every time you connect to our website. That way you will be sure that there have been no amendments that affect you.


For any issue concerning our website’s Terms of Use, you can contact us using the details given above or Lant Abogados at or