At Elisava Shop we have several shipping options although we always send shipments through courier companies. In order to know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery time, purchase amount and the weight of the shipment.
For purchases over €90 destined to mainland Spain, shipping costs are free. Whenever you place an order at Elisava Shop we will inform you via email once we have shipped it. In addition, we will monitor the delivery and will contact you if there is a problem. That is why we ask you to provide us with a phone number in the ordering process. SHIPPING COSTSThe shipping costs for Spain (Peninsula) are €5.80 - €7.70; for the Spanish islands €9.50 - €15.70; for Portugal €8.60 - €9.20; for Germany and France €11.10 - €15.70; for Austria, Belgium, Italy, Luxembourg and Netherlands €11.70 - €17.90.
For other countries, please send us an e-mail to shop@elisava.net for a specific quotation.
All shipping costs don’t include VAT.
DELIVERY
Keep in mind that transportation companies only work from Monday to Friday. They do not distribute on Saturdays, Sundays or holidays. In addition, when we give you approximate delivery dates, we do not consider whether it is a local or regional holiday at the destination; We only consider the national and local holidays of origin.
We cannot guarantee a delivery time. The transport companies will be able to make the delivery throughout the agreed day before 8.00 pm. However, an approximate schedule may be indicated that the company will try to meet but is not required. In case they do not locate you, the transport company will try a second delivery agreed with you. If after the second attempt they do not locate you, you will have to pick up the order at the facilities of the transport company.
ORDERS NOT DELIVERED
If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for the shipping costs will not be refunded, again having to pay other shipping costs for the reshipment of the merchandise.
RESPONSIBILITY IN THE DEADLINES AND CARRIER
The liability of Elisava Shop is limited in cases of force majeure (strikes, adverse weather events that prevent normal traffic by land, sea or air...). In these cases, the orders will be delivered as soon as possible, and the terms indicated above will not apply.
RETURN POLICY
Within the period of fifteen days after receiving your order, you can return it, assuming the amount of the return costs and an extra charge of €1,10. We accept product returns if you return the order with all its products, with its original packaging and its original seal without breaking, with all its accessories and in perfect condition. In this case, you must return it to us in its original packaging and in the best possible state to be accepted. We cannot accept returns of products that do not come in their original packaging, unless they are defective due to some type of damage during shipping. If you have received a wrong product shipment (we apologize in advance) we will assume the costs of returning the product and shipping the new product as soon as possible. Once we reply to you, the item(s) must be returned to the following address:
MIT WAREHOUSE SERVICE
Polígono industrial de Montsolís
C/ Santander, 71 nave 25 - 3º
08020 Barcelona
Instructions to return a product: To return a product contact us at shop@elisava.net, with the order information, your identification, reasons for the return and a photo of the product as it arrived in the event of it being defective. We will reply to you as soon as possible.
If all the requirements are met, once we receive the returned order or product, we will proceed to pay the total amount of the order or send a new one, according to what you choose. The shipment of the returned products must be done using the same box of Elisava Shop that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included.
COPYRIGHT
The company name Elisava and the Elisava logo are commercial trademarks of Fundació Privada Elisava Escola Universitària (Elisava University School Private Foundation). All content, texts, images and source codes are property of Elisava or of third parts, from whom rights of use have been acquired, and they are protected by Intellectual and Industrial Property rights. The user only has the right to use them privately, on a not-for-profit basis, and requires the express authorisation in order to alter, reproduce, use or distribute them or any rights belonging to their holder.
Elisava is a registered trademark and the reproduction, imitation, use or insertion of these trademarks is prohibited without due authorisation from us. The establishment of links to our website does not confer any rights over it. In addition, simply establishing a link to our website gives no rights to claim the status of collaborator or partner. The partial or total imitation of our website is absolutely prohibited.